RETURN POLICY AND QUALITY GUARANTEE
Returning a book is an odd situation to be in, but no worries, we will figure it out. Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. Shop knowing they will love the gift, and just in case you are not completely satisfied, we will gladly accept any items as long as the item is in new condition and within 30 days of receipt for an exchange or a refund of the purchase price (excluding shipping costs). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Questions? Call or email us.
All returned products must be in new condition, unused, and in the original condition and packaging; otherwise, additional charges may be applied. If you have any questions about whether a product can be returned, please contact us.
HOW DO I RETURN OR EXCHANGE AN ITEM?
The fastest way to work through your issue is by emailing us and explaining your situation. We will work through it quickly.
WHAT IF MY ORDER ARRIVES DAMAGED?
Unfortunately, despite our best efforts to protect your items, from time to time products get damaged in transit. We understand it’s frustrating and we want to make the situation right. We offer free replacements on items damaged in transit; we just ask that you report all damage within 15 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in transit, we will happily send you a replacement free of charge; just follow the directions above to get a prompt replacement. Replacements are generally sent out the following business day after you notify us of the damage, and arrive to you 3-5 business days later. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges.
WHAT IF AN ITEM IS MISSING OR IS INCORRECT?
Although we try our best to fulfill every order accurately, we are still human beings just like you, and sometimes we make mistakes.
Did you order more than one item? If your package was short an item or two, email us immediately to let us know.
CAN I CHANGE OR CANCEL MY ORDER?
You are welcome to email or call us if you have any questions before placing an order. We know many of you are ordering for gifts and want your orders as soon as possible. As such, our fulfillment process begins immediately after your order is placed so we can provide the quickest possible service. Understandably, once your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, and addresses carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
BAD ADDRESS / UNAUTHORIZED RETURNS
Occasionally, shipping services are not able to deliver a package due to an address that was entered incorrectly when the order was placed, or a package that was refused at the door. When these packages are returned to our store, we will make up to four attempts by email and phone to contact the purchaser, and obtain an alternate delivery address. Therefore, if we do not get a response to our communications within 30 days, merchandise will be donated to charity, and no refund will be issued. Items refused will be subject to the cost of return shipping.